Effective Date: July 1, 2025
Company: Herbal Haven Cleaning Services

Herbal Haven Cleaning Services is committed to protecting your privacy and respecting your personal information. This policy explains what we collect, how we use it, how we keep it safe, and your rights under Canadian privacy laws.

1. What We Collect

We only collect the information needed to provide you with thoughtful, reliable service. This may include:

Your name
Contact details (email, phone number, home address)
Details about your home and cleaning preferences
Payment or billing information (Third party provider- Not stored in Herbal Havens Database)

We do not collect sensitive personal data unless it’s necessary to accommodate a specific service request (e.g., accessibility needs) or required by law. We NEVER store property access codes and home addresses together.

2. How We Use Your Information

We use the information you share with us to:

Schedule and provide cleaning services
Manage your bookings and service preferences
Communicate appointment details or important updates
Respond to questions, requests, or feedback
Process payments and send invoices
Improve the quality and consistency of our services
Meet legal or regulatory obligations
You won’t receive marketing emails unless you’ve clearly opted in — and you can unsubscribe anytime.

3. How We Share Your Information

We do not sell, trade, or share your personal information for advertising or marketing purposes.
We may share limited information with:

Trusted service providers (e.g., payment processors or scheduling tools)
Legal authorities, when required by law
Team members or contractors, only as needed to complete your service
All third parties must follow Canadian privacy standards and protect your data.

4. Cookies and Website Tracking

Our website may use cookies or tools like Google Analytics to help us understand how visitors use our site.
These tools are only used to improve your experience — never to collect personal data for advertising. You can disable cookies in your browser settings anytime.

5. Data Storage and Protection

We take all reasonable steps to protect your information from unauthorized access, misuse, loss, or theft. Your data is stored securely and only kept as long as necessary to fulfill our services or legal requirements.

6. Your Rights

As a Canadian resident, you have the right to:
Access the personal information we hold about you
Correct or update your information
Withdraw your consent at any time
Request your data be deleted (subject to legal or contractual limits)

To make a request, email: herbalhaven.yyc@gmail.com
We’ll respond within 30 days.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 14.

8. Policy Updates

This policy may be updated to reflect changes in law, technology, or service offerings. The most current version will always be posted on our website, with the latest effective date shown at the top.

9. Contact Us

If you have questions, concerns, or would like to request or update your information, please Contact Us.
herbalhaven.yyc@gmail.com
587-731-0848